Please find below answers to frequently asked questions or FAQ’s
How do I order?
We have a web shop that you can find by clicking this button
How do I pay for my goods?
When you checkout at the Web Shop, all payments are processed by Paypal to offer you security. You can pay with your regular Paypal details or pay by Credit/Debit cards through Paypal without an account. Alternatively, we are happy to take payments directly to our bank account. Please e-mail or call us for the details.
How do I know what size garment I need?
We understand it is difficult to order clothing if you cannot try it on. We use quality items that are generously sized. We have an information page for most of our garments in order that you can compare an existing comfortable garment with the size you are thinking of buying. Click below if you need to check…
Does the shop have all the garments and products you sell?
Most common garments are found in the shop, but if you have a particular request of garment type, please contact us as we source from a number of wholesalers/manufacturers so can help with most requests.
What about the details for customising my item?
If you use our web shop, there is a box where you can add the unique details for your garment….If you need to send a photo for a sublimation item (slate plaque, mug flask etc), please send to the e-mail contact details below. We will match your order to the message using your e-mail address.
How can I contact you?
If you want to contact us, you can use any of the buttons below or call us on 01538 819191 or text on 07306 617335
Shipping
When will I get my item?
Most of our items are custom made so take a couple of days to process. You should receive them within a week after the date of your order assuming you are in the UK. Overseas order vary according to location.
How will you send it?
Unless you order express delivery, your order will be sent Second Class Mail or Overseas signed for. With the new system of Royal Mail, we still get confirmation that they have delivered your item even though it is not tracked. We reserve the right to use a 48 hour courier if your order weighs over 2kg.